The Customer Service & Administrative Assistant is a full-time, on-site position at our Fort Collins office, with a regular schedule of Monday through Friday, 8:00 a.m. to 4:00 p.m.

As the first point of contact for District customers and visitors, this position provides friendly, professional customer service while supporting a variety of administrative and office functions. Responsibilities include maintaining customer accounts, processing payments, assisting with basic accounting tasks, coordinating daily office activities, and supporting District communications.

As part of a small team, this position offers a variety of responsibilities and the opportunity to contribute to the District's day-to-day operations.

Responsibilities Include

• Customer Service & Account Administration
• Serve as the primary point of contact for customers and visitors, responding to telephone calls, emails, and in-person inquiries in a professional and courteous manner.
• Maintain customer account information using the District's accounting software, including new account setup, account changes, automatic payments, and paperless billing enrollment.
• Prepare final billing information for title companies and assist with customer account inquiries and overdue account collections.
• Accept and process customer payments in person and by telephone.

Administrative & Financial Support

• Process customer receipts, prepare daily cash reports, reconcile payment activity, and prepare bank deposits.
• Assist the Finance Department with filing, recordkeeping, and other accounting-related administrative tasks.
• Perform daily errands, including bank deposits and post office visits; receive, sort, and distribute incoming mail and follow up on returned mail.
• Monitor office supplies and coordinate purchasing and replenishment as needed.
• Coordinate meeting preparations, including room setup, catering, and related administrative arrangements.    
• Provide administrative assistance to District departments and staff as needed.
• Perform other related duties as assigned to support District operations.

Communications & Public Relations

• Support the District's public communications efforts, including newsletters, website content, blog posts, and other informational materials.
• Maintain and update the District's website using its content management platform, ensuring information is accurate, current, and accessible.
• Coordinate the review, approval, and publication of communications materials as assigned.

 Job Qualifications

Knowledge, Skill and Ability

• Strong customer service skills and the ability to interact professionally and courteously with customers, visitors, and coworkers.
• Strong written communication skills, including the ability to write clearly and professionally, with attention to proper grammar, spelling, and punctuation.
• Ability to communicate clearly, professionally, and courteously with customers, visitors, and coworkers.
• Basic computer skills, including familiarity with Microsoft Office applications and the ability to learn new software.
• Ability to perform basic math calculations and accurately handle customer payments.
• Good organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize daily work, and meet deadlines.
• Ability to maintain accurate records and handle confidential information appropriately.
• Ability to work independently with minimal supervision and as part of a team.
• Dependable, flexible, and willing to assist with a variety of office tasks.

Preferred Qualifications

• Experience with customer account management, billing, or payment processing.
• Experience using accounting or customer information software.
• Experience preparing written communications or updating website content.

Required Education / Formal Training / Experience:

• High school diploma or equivalent and 1-2 years of related administrative, customer service or office experience required. 
• Must possess a valid Colorado driver’s license and maintain an acceptable motor vehicle driving record.

Working Environment:

Work is performed primarily in a professional office environment with a quiet to moderate noise level. The position involves frequent interaction with customers, visitors, and District employees, both in person and by telephone. Professional attire appropriate for a public-facing position is required. Routine local travel is required to perform bank, postal, and other District errands.

Physical Activities:

The physical demands described below are representative of those required to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Work involves primarily seated office activities, with periodic standing and walking.
• Occasional bending, stooping, reaching, and climbing stairs.
• Frequent use of a computer, keyboard, telephone, and other office equipment requiring manual dexterity.
• Frequent lifting and carrying of items weighing less than 10 pounds.
• Ability to read computer screens, forms, and printed materials.
• Ability to communicate effectively with customers and coworkers in person, by telephone, and through electronic communication.

Compensation and Benefits

• This is a full-time position eligible for the District’s comprehensive benefits package including:
  • A strong retirement package through PERA, plus an optional 401(k) with a 3% District match
  • Excellent benefits including District-paid employee health, dental, vision, life, and disability insurance.
  • Employees also enjoy generous paid time off that begins accruing immediately.
• The hourly pay range for this position is $24.75 – $29.70, commensurate with qualifications and experience.

 How to Apply

Please apply by submitting your resume and cover letter through the site where you discovered this posting, or email them directly to recruiting@boxeldersanitation.org  

The application deadline for this position is October 23, 2026. The position will remain open until filled, and the application deadline may be extended if a suitable candidate is not selected.

The Finance Manager is responsible for overseeing the District's financial operations, including accounting, budgeting, financial reporting, cash management, investments, utility billing, and related administrative functions.

The Finance Manager supervises the finance team, manages financial and front office administrative operations, and works collaboratively with District leadership, employees, and external stakeholders to support efficient operations, sound financial management, and the District's organizational goals.

 Responsibilities include:

• Performs general ledger accounting functions, including journal entries, account reconciliations, month-end and year-end close activities, and related financial transactions.
• Prepares, reviews, and analyzes financial statements, financial reports and supporting schedules.
• Maintains accurate financial records in accordance with Generally Accepted Accounting Principles (GAAP), applicable Governmental Accounting Standards Board (GASB) standards, and District policies and procedures.
• Oversees accounts payable, accounts receivable, cash receipts, and related financial transactions, performing and reviewing accounting activities as needed.
• Manages District cash and investment accounts, monitors cash flow, and oversees investments in accordance with Board direction and applicable requirements.
• Oversees capital asset accounting, including asset inventories, additions, disposals, depreciation, and related financial reporting.
• Researches, develops, and recommends financial policies, procedures, and process improvements to enhance effectiveness and efficiency.
• Maintains and strengthens internal controls, identifies discrepancies, researches accounting issues, and recommends appropriate corrections.
• Evaluates, maintains and implements accounting software and technology.
• Prepares the District's annual budget, gathering and incorporating financial information and input from the District Manager and department managers.
• Monitors budget performance, analyzes revenues and expenditures, and prepares financial reports and budget comparisons for District leadership and the Board of Directors.
• Provides financial analysis, forecasts, and recommendations to support financial planning and informed decision-making.
• Coordinates the annual financial audit; serves as the primary liaison with external auditors and responds to information requests.
• Ensures timely preparation and submission of required financial reports, budget filings, and other documentation to applicable governmental and regulatory agencies.
• Provides financial information and customer service to internal departments and external stakeholders.
• Supervises and supports finance team employees, including establishing performance expectations, assigning and reviewing work, scheduling, providing training and feedback, evaluating performance, and supporting professional development.
• Coordinates departmental workloads and priorities to ensure continuity of operations.
• Supervises front office operations, including customer service, utility billing, accounts receivable, accounts payable, and administrative support functions.
• Provides backup support for payroll processing as needed.

Job Qualifications:

Knowledge, Skills and Abilities

• Thorough knowledge of accounting principles, practices, and financial management procedures.
• Strong analytical, organizational, and problem-solving skills, with attention to accuracy and detail.
• Proficiency in Microsoft Excel, accounting software, and other standard office applications. Experience with utility billing software, such as Caselle, preferred.
• Ability to interpret financial information, prepare reports, and communicate financial concepts clearly to others.
• Ability to effectively supervise, support, and coordinate the work of employees.
• Strong written and verbal communication skills, with the ability to work collaboratively with employees, management, Board members, and external stakeholders.
• Ability to manage multiple priorities, meet deadlines, exercise sound judgment, and maintain confidentiality.

Education and Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred. An equivalent combination of education, training, and relevant experience will be considered.
• Minimum of four (4) years of progressively responsible accounting or financial management experience, including financial reporting, budgeting, or related accounting responsibilities.
• Experience in governmental accounting, public utilities, or a related public-sector environment preferred.
• Previous supervisory or leadership experience preferred.

Working Environment and Physical Requirements

This position works primarily in an office environment and requires regular onsite attendance. Duties involve extended periods of computer use, participation in meetings, communication with employees and external stakeholders, and use of standard office equipment. The position may occasionally require lifting or moving office materials.

The essential functions of this position may be performed with or without reasonable accommodation.

Compensation and Benefits

This is a full-time position with a competitive compensation and comprehensive benefits package, including health insurance with 100% of employee coverage paid, participation in the CO PERA retirement plan, a 401(k) with up to 3% employer match, generous vacation and paid time off, dental and vision insurance, disability and life insurance, a supportive, team-oriented work culture, and the stability and purpose of working in public service.

The anticipated hiring range for this position is $95,000-128,000, commensurate with qualifications and experience.

How to Apply

Please apply by submitting your resume and cover letter through the site where you discovered this posting, or email them directly to recruiting@boxeldersanitation.org  

The application deadline for this position is November 2, 2026. The position will remain open until filled, and the application deadline may be extended if a suitable candidate is not selected.