Skip to main content

Utility Billing and Payment Questions

How do I sign up for an Xpress Bill Pay Account? 

Setting up an account in Xpress Bill Pay takes only a few minutes. Attached is a PDF that provides step-by-step instructions to guide you through the process.  You can access the Xpress Bill Pay portal here.

 

I am a tenant and need to put the sewer bill in my name? 

While we do not have residential tenant accounts, we do offer an online payment portal for tenants to pay their bills and get statements sent directly to their email. Commercial tenants do need their own account, and setting up online bill pay is a similar process. For more information on Commercial Accounts, click here.

Xpress Bill Pay is a great option for owners, property managers, and tenants. Users have their own log-in and can easily access their account from the Xpress Bill Pay app. 

To set up an account on Xpress Bill Pay, you will need:

  • The account number
  • The name as it appears on the bill
  • Service address
  • Current amount due

This information can be provided by your landlord or property management company.

We cannot provide account information because it is considered private. Sewer rights belong to the property owner, and the owner must be notified if the bill is not being paid or if legal actions need to be taken. If you are a property manager and need to verify account information, you must have documentation from the property owner on file. Please submit a Change of Address form, signed by the property owner, with the property management contact information provided.  

Detailed instructions on setting up your account are provided below.

If you encounter any difficulty setting up your account, please reach out to the portal support line at 800-766-2350

How do I sign up for auto pay? 

Create an account with Xpress Bill Pay. You will be able to choose the type of payment you would like to use for auto-pay, with no additional fees. If you experience any issues, please contact Xpress Bill Pay at 800-766-2350 or email: support@xpressbillpay.com.

Can I set up Auto payment using a credit card? 

Yes, you can set up auto pay with card or checking/savings account through Xpress Bill Pay with no additional fees.

When is my bill due? 

Bills are generated on the 1st of the month and due by the 25th of the month.

What is the late fee policy? 

Bills are due on the 25th of every month. We do have a grace period. If payment is not received by the last day of the month, there will be a $5.00 late fee applied. If the account carries a balance for more than 75 days, we will send a notice of intent to file a lien letter with the minimum payment due and there is an additional $15.00 administrative fee applied. If the account goes past 90 days without a payment or reaches a balance greater than $250.00, a lien can be filed against the property. If a lien is filed, there is a $100.00 filing fee applied to the account. If you have a delinquent account, you are welcome to contact us to discuss potential payment arrangements.

I am selling my home and need to stop service, what do I need to do? 

The title company will contact us to obtain a final bill amount for the seller. Once the property closes, the title company will mail final payment and required documents to close your account. The account will be closed on the day prior to the closing date and the new account is started the day of closing. It is a good idea to leave a forwarding address in case there is a refund that needs to be sent to you.

Do you offer paperless billing? 

Yes! Simply set up an account on Xpress Bill Pay and select the option to go paperless.

ALREADY HAVE AN XPRESS BILL PAY ACCOUNT?

Step 1: Go to www.xpressbillpay.com and log in

Step 2: Click “View Bill” under the account you would like to be paperless

Step 3: Locate the “Paperless (Off)” button

Step 4: Click the button to turn “Paperless (On)”

REGISTER AND SIGN UP FOR PAPERLESS:

Step 1: Go to www.xpressbillpay.com

Step 2: Click “Sign Up” on the top of the screen

Step 3: Fill in your email and password, then click in the “I’m not a robot” box and follow prompts

Step 4: Complete the short registration form and click “Next”

Step 5: Go to your inbox and open the verification email, click “Verify Email” and “Continue” to log in

Step 6: Select your billing organization

Step 7: Enter your account number and last name, then click in the box to opt in for paperless and select “Locate Bill” and select “Locate Account”

I just purchased a home in the district, what do I need to do? 

The title company will have an application for you to fill out at closing. Please indicate where you would like the statements to be mailed and also provide current contact information. You will receive your first bill the 1st week of the month after the closing.

How are rates determined? 

Boxelder Sanitation District operates independently of local tax support. That means we depend on service and development fees for funding. The District has undergone significant growth since beginning operations in 1965, requiring District expansions, upgrades and improvements. We process 1.94 million gallons of wastewater per day and maintain 100 miles of sewer lines. This wastewater must be cleaned to meet regulatory standards and returned safely to the Poudre River. We are committed to fiscal responsibility, regulatory compliance and technical competence as stewards of the environment. Our fees are regularly reviewed by the board of directors to ensure the District is operating effectively. Please read below or visit our billing page for more details on how your bill is calculated.

How is my bill calculated? 

There is a $35.00 base rate that is standard on every residential account. We partner with your water company and gather a winter average of water that is used. We take these readings over the months of December, January and February. Once the information is gathered and averaged, we charge $3.00 per 1000 gallons of water consumed. Example: Winter average is 3000 gallons of water consumption. $35.00 plus $9.00 for 3000 gallons, your bill is $44.00. You will have this flat rate for 1 year. We reevaluate winter averages every year, and any changes will begin on the May bill. Commercial accounts are charged by the size of the meter and pricing can be found in the Cost and Charges. Actual consumption, not winter average, is charged on commercial accounts.

Is Boxelder Sanitation District the trash service? 

We are not the trash service. Though “Sanitation” can make that a bit confusing, we only provide the wastewater service.

Are you the same as Boxelder Stormwater Authority? 

We are a different company than Boxelder Stormwater Authority. We provide a monthly service for wastewater only. They provide a yearly service for stormwater.

Do you have an after-hours drop box? 

We do! The after-hours drop box is located at 3201 E. Mulberry, Unit Q. You will see “Payment Slot” to the North of the office door.